www.silal.ae (“Site”). The owner and operator of the Site is SILAL FOOD AND TECHNOLOGY L.LC (“we”, “our” or “us”).
We take our responsibilities regarding the protection of personal information very seriously. This policy explains:
When you use this Site, you will be asked to provide certain information such as, without limitation, your name and contact details (referred to hereinafter in this Policy as Personal Information). We will store this information and hold it on computers, computerized storage centers or otherwise. We will use this information, by way of example and without limitation, in some and/or all the following ways:
a) to register you with our Site.
b) to answer any queries which you may send to us by e-mail.
c) in order to conduct User satisfaction surveys.
d) to meet our legal compliance obligations.
e) for crime prevention and detection.
f) address problems with the Site.
g) for direct marketing purposes, as set out in detail below; or
h) allow you to communicate or contact us.
Silal collects and uses your Personal Information for the following purposes:
a) to establish and maintain a responsible commercial and legal relationship with you.
b) where we have a legitimate interest, such as to provide you with our products and/or services.
c) for research and statistical purposes, to understand your needs as a customer and your eligibility for products and services;
d) to recommend particular products, services and opportunities to its customers.
e) to provide information to you about developments and new products.
f) to develop, enhance and market products and services and/or provide products and services to its customers.
g) to provide customer support.
h) to meet Silal’s legal and regulatory requirements.
i) to send you information, updates you have requested; and
We will retain your personal data only as long as we need it for the purpose it is being processed for or as long as the law requires. For example, when you contact us with a complaint, query, or other concern, we will retain your information as long as needed to respond to your query.
We will periodically review the Personal Information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained. When we anonymize data, we may retain such data indefinitely without further notice to you.
We do not sell or trade your Personal Information to third parties. We may share information about you as follows:
If you are a customer, your personal data (including sensitive personal data) has been provided to us for the purposes of provide a simple and convenient service to consumers. You automatically authorize us to retain and/or use such data and to transmit to and/or to share it with: our own offices, our authorized agents, service providers, approved contractors, our other companies and/or brands, our affiliates, anyone to whom we transfer our rights and duties; third party companies offering related services (including, for example credit/debit card and other payment card companies, and other providers of such related services).
For all these purposes, The Site may provide its third-party service providers and processors with access to your Personal Information. These third-party service providers may be located outside the UAE. These service providers may include: credit/debit card verification providers, our data warehouse and customer relationship management center, marketing organizations, who may provide us support with marketing and promotional communications; internet service providers, cloud hosting companies who administer our web pages and provide internet services and host our facilities; third party companies offering related services, and consumer research companies that assist the Site with understanding consumer interests by conducting surveys. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect or store information.
We may also disclose your Personal Information as permitted or required by law. For example, we may disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
We undertake to collect, process, store, save and transfer your data in compliance with the applicable data protection legislation in force from time to time.
To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
If we have a duty to do so or if the law allows us to do so.
To our employees, agents and/or affiliates to do any of the above on our behalf, now or in the future.
If you choose not to provide certain Personal Information we request, you will still be able to visit our Site, but you may be unable to access certain options or services.
Please note that there may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party, which may be located outside the UAE. We may also allow access to your information by other third parties who act for and/or in conjunction with us for the purposes set out in this policy or for other purposes approved by you.
If your personally identifiable information changes, or if you no longer desire our service, we provide a way to correct, update your Personal Information provided to us. If you wish to do so, please contact us on firstname.lastname@example.org.
To ensure that your data is adequately protected, we only transfer your data subject to suitable safeguards being in place.
Sometimes SILAL may request your consent before processing your Personal Information. If so, the form of consent sought by SILAL may vary, depending upon the circumstances and the type of Personal Information processed. In determining the form of consent obtained from you, SILAL takes into account the sensitivity of the information and your reasonable expectations, so that you understand the nature, purpose and consequences of the collection, use and/or disclosure of your Personal Information. SILAL will always seek express consent when the Personal Information is likely to be considered sensitive. Sensitive Personal Information means information about an individual’s: race; ethnic origin; politics; religion; trade union membership; genetics; biometrics; or health.
Consent may be obtained in any one of the following ways:
a) an application form may be used to seek consent, collect Personal Information, and inform the User of the use that will be made of the Personal Information. By completing and signing the form, the User is giving consent to the collection and the specified uses.
b) a series of tick boxes may be used to allow the User to request that their names and addresses are not given to other organizations.
c) orally when information is collected over the telephone; or
d) at the time a Customer uses a product or service
You may withdraw your consent at any time, although if you do so, it does not mean that anything we have done with your Personal Information with your consent up to that point is unlawful. This includes your right to withdraw consent to us using your Personal Information for marketing purposes. If you wish to withdraw your consent to certain collection, retention, use or disclosure of Personal Information, please contact email@example.com.
When you use our Site or enter personally identifying information, your details are transmitted across the internet securely. We have implemented technology and security features to safeguard the privacy of your Personal Information. We also follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorized access should we be required to disclose sensitive information to you, we may request proof of identity in adherence with our security procedures before we are able to do so.
In the circumstances set out in this policy where the Site passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by the Site. This does not apply where we are required by law to pass your information to a third party.
We use tracking software to monitor customer traffic patterns and Site usage and to gather certain information like the number and frequency of visitors to the Site. This information (which may include the URL you just came from, the URL you next go to, what browser you are using and your IP address) is used to develop the design and layout of the Site to better meet the needs of visitors to the Site. We only use such data in the aggregate. The Site does not capture any personally identifying information.
This information is also used to analyse patterns and improve our marketing and promotional efforts, to improve our content and product offerings, and to customize our Site’s content, layout and services.
By using our Site, you give your explicit consent for us to collect this data and information and/or use it for the services provided by the Site.
During your interaction with the Site, SILAL may use a browser feature called a ‘cookie’ to collect information anonymously and track your patterns on the Site. A cookie is a small text file containing a unique identification number that identifies your browser to Silal’s computers each time you visit the Site using cookies. Cookies tell Silal which pages of its websites are visited and how many people visited each web page. This helps Silal to enhance the online experience of visitors to the Silal. Cookies also serve to identify your computer so that your preferences can be saved for future visits and advertising based on your previous interaction with the Site, SILAL works with third parties that use these cookies to help us with such traffic management, research and analytics.
You confirm to us that you are of the applicable legal age or over to access and use this Site in accordance with its terms. If a minor (according to applicable laws) has provided the Site with information without consent of a parent or guardian, the parent or guardian can contact the Site to remove it, and we will use reasonable efforts to remove such information from our files.
The cancellation of one or several clauses of these terms- for illegality or non-enforceability, shall not affect other terms as being enforceable and producing their effects.